FAQ – Customer Service – Koreadepart


Can I use another shipping method instead of EMS, K-Packet and DHL?

If a customer suggests for another shipping method, there is no problem.

However, please note that EXW (Ex Works) is only available. We only make the goods available at our premises. All other transportation costs and risks should be considered by the buyer.

And plus, using another method instead of EMS, DHL and K-Packet corresponds to the particular cases that their inspections are much harder on EMS and K-Packet, or it is more difficult to receive the parcels fast via EMS and K-Packet.

If you don't use EMS, K-Packet and DHL, additionial personnel and time expenses occur, so we charge the shipping cost based on EMS cost.

Please note in advance.
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