FAQ – Customer Service – Koreadepart

Payment Ship Out Directly from Korea

FAQ

BUYING – How to order

A. Find a desired product by categories or by search engine at our website.
guide BUYING

B. Click on the name or on the image of the product, and add it to the shopping cart (Click [Add to Cart] button).

1) Click the name or the image of the product.
guide BUYING

2) Click “Add to cart”.
guide BUYING

3) Click “View the cart” to make a new order.
guide BUYING

4) You can see that the product is added to your shopping cart.

- If you want to buy more than one product, click “Continue shopping” button.
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- Check your product list you are willing to purchase in the [Shopping Cart], and click [Order] button if you are ready to place an order.

C. 2nd Step of placing an order will be [Find you Shipping cost], on the page you have to choose a shipping method you want your order to be delivered: EMS or K-Packet.

guide BUYING


D. Then click [Next].
E. 3rd Step is [Shipping Info], where you enter the address to where you want your order to be delivered (Destination info). If a customer and a recipient of the order are different, enter the shipping information of destination address. In other case simply check [Same as the orderer's information] field and the system will fill in the destination info automatically by copying your membership info. Double-check the shipping info and click [Next];


F. 3rd Step is [Shipping Info], where you enter the address to where you want your order to be delivered (Destination info). If a customer and a recipient of the order are different, enter the shipping information of destination address. In other case simply check [Same as the orderer's information] field and the system will fill in the destination info automatically by copying your membership info. Double-check the shipping info and click [Next];
guide BUYING

G. [Payment] is the 4th step, where you are suggested to choose a payment method for overall cost:
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H. Click [Payment] button, which will redirect you to PayPal integrated system. Choose [Don’t have a PayPal account?] option if you want to pay directly with your Credit Card; Choose [Pay with my PayPal account] option to make a PayPal transfer payment.
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①PayPal Transfer: For those who HAVE a PAYPAL ACCOUNT
②Direct Credit Card: For those who do NOT HAVE a PAYPAL ACCOUNT

I. After you review all information, please click [Pay now] button.
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J. Click [Return to Koreadepart] button after you finish a transfer procedure. (Important!)
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K. After you get redirected back to Koreadepart you will see your completed order sheet.
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L. After order is complete, order confirmation alert will be automatically sent to your e-mail address.
*If the e-mail doesn’t arrive in a few minutes, it might be considered as a spam mail. So please check your spam mail folder.
M. After the order shipped out, the e-mail alert will be sent to customer’s address.
N. Please check the condition of the product after you receive it.
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